The OpenVPN icon turns green when a VPN connection is established.
If the icon does not turn green after a short wait after connecting, the VPN connection may not be working properly.
In that case, it is possible that the firewall on your PC or your network is blocking the connection.
It may be necessary to change the firewall port settings. See the steps below.
1. Please check with your network administrator regarding firewall settings.
2. Please contact our support desk (mb.support) with the results.
3. We will check the information you have provided, and respond to you accordingly.
It may be necessary to change the settings of your company's firewall. We will contact you with the necessary information regarding the configuration change.
If it is difficult to change the firewall settings, please consider accessing the site from another network (Wi-Fi, etc.) that does not pass through the firewall.